In compliance with the provisions of the applicable state and European regulations regarding the protection of personal data, we inform you that the personal data that our clients, distributors, suppliers, contacts, potential clients and/or users may provide us (both referred to as the “ Users ”), either through the corresponding form on our website, or through the registration form as a registered user/distributor and/or client or in the contact section (the “ Site ”), or through the sending an email to the address provided for this purpose through emails addressed to our professionals and/or by any other means of communication, will be incorporated into a file of which CHARMEX, SA is the owner and responsible for the processing (in hereinafter CHARMEX ) domiciled at Calle Venezuela number 35, CP 08019, in Barcelona, with CIF number A43080852, whose services are “ The wholesale sale of Air Conditioning Products that highlights the sale, by way of example and not limitation, of dehumidifiers, humidifiers , heat pumps, etc. and an after-sales and customer maintenance service, among other services ” and registered in the Mercantile Registry of Barcelona, volume 26,035, folio 1, General Sec., Sheet B 97,041, Barcelona Province, entry 1, owner of the website www . charmex.info , regulates the use of the Internet portal service www.charmex.info .

1. What is personal data and what data is processed

Personal data is any information that identifies or allows the identification of a natural person, such as name, surname, image, voice, postal address, email address, telephone number, official identity documents (NIF, DNI, Passport), etc. . and/or that is related to a natural person, such as their current account conditions, tastes, preferences, habits and behavior, the products or services they contract, etc.

All personal data will be processed:

1. Provided by the owner of the data and/or a legitimate person through any means of communication, whether

• Through the web, through forms and/or sending emails.

• Through service order forms or forms on paper or hand-picked devices.

• Through the contracting of products and/or services.

• Through calls and visits from our salespeople.

• Through WhatsApp.

• Through social networks such as Facebook, Twitter, LinkedIn and YouTube

• Through sponsorships and media advertising campaigns, web banners, print advertising, press launches

• Through the web through E-commerce actions

• Through events, congresses, conferences and/or tours organized by the company.

1. Those obtained when carrying out the activities and/or procedures derived from the previous actions.

1. Those obtained through the study and investigation of the previous data.

CHARMEX will process the personal data of all users, whether they are clients, potential clients, candidates, workers, distributors, suppliers or collaborators of CHARMEX .

Regarding the purposes of the treatment, we highlight the following:

1. Financial, economic, accounting and administration management.

1. Logistics management of products and services.

1. Commercial management, through the attention of our staff.

1. Sending commercial information of interest, through digital means.

1. After-sales service of products and services.

Only those treatments will be carried out that have a legal basis that is legitimate and complying at all times with the duty of information to users and other essential obligations in this matter.

2. Responsible for the treatment

Personal data will be processed by CHARMEX .

They may also be processed by those external collaborators necessary to carry out the activity or treatment appropriate to the User and that CHARMEX hires as treatment manager, prior compliance with the legally required requirements, such as:

1. Computer services and hosting services and telecommunications networks.

1. Labor, accounting and/or legal management services.

1. Information archiving, management and destruction services.

1. Transport services.

1. Marketing and advertising services.

1. Event and conference organization services

1. Product repair and maintenance services

1. Companies of the Charmex group among which we highlight the following companies: Charmex SA, Charmex Financial Services SL, Charmex SA, Charmex Latinoamérica SAS, Versons 59 SL

1. Suppliers who request customer reports from us.

Likewise, you are informed that for the correct management of your personal data, CHARMEX uses management platforms. In this sense, the user expressly, unequivocally, freely and voluntarily consents to the communication of data to these platforms located in the United States of America (USA). Specifically, this data will be transferred to the platform: MailChimp and Google Drive . We inform you that these companies are authorized and certified by the Privacy Shield between the USA and the European Economic Area.


3. Consent and data collected

By providing CHARMEX with their requested personal data, the client, candidate, worker, distributor, supplier, collaborator, potential client, user and/or any other contact states that they have read and expressly accepted this Privacy Policy and, therefore, You give your free, specific, unequivocal and informed consent to CHARMEX so that it can process your personal data in accordance with what is provided here.

Unless specifically stated otherwise, all the data that we request from our clients, candidates, workers, suppliers, collaborators, potential clients, users and/or any other contact in the forms available on the Site are mandatory.

Refusal to provide the mandatory data will mean the impossibility of responding to the specific request in question, nor of benefiting from CHARMEX products and services.

We ask you to notify us immediately of any modification to your data so that the information contained in our files is at all times updated and does not contain errors.

In this sense, client, candidate, worker, supplier, collaborator, potential client, user and/or any other contact (hereinafter User) declares that the information and data provided to us are accurate, current and truthful. The user will be responsible, in any case, for the veracity of the data provided, with CHARMEX reserving the right to exclude from the registered services any user who has provided false, vague or inaccurate data, without prejudice to other actions that may be applicable by law. . The user will be solely responsible if he or she communicates false, inaccurate, incomplete or outdated data.

The user voluntarily authorizes and consents to the automated processing of their personal data, data which can be freely delivered by the user through the Internet portal, email, telephone, SMS, fax and/or any other means of communication. equivalent.

The user is aware of and accepts the terms established in the CHARMEX privacy policy and hereby expressly, freely and voluntarily consents to the automated processing of their personal data, in the terms established in these clauses.

The user expressly and unequivocally consents and authorizes, and as such is responsible for, the sending of commercial communications and advertising offers and new products, promotions and/or services that CHARMEX offers for its users, clients and potential clients.

The user expressly, unequivocally, freely and voluntarily consents to being sent any commercial information in order to offer new products, offers, promotions, services and/or to improve CHARMEX services by any means, including electronic means (email and mobile phone).

4. Purpose of processing and legal basis

The purpose of the processing by CHARMEX is to manage the request made, including attention to your queries and requests for information, as well as, where appropriate, the sale of the products, as well as the maintenance and management of the professional relationship. , commercial, and/or contractual that, where appropriate, establishes with any of our offices and/or professionals (the “ Service/s”).

The legal basis for the processing of your personal data by CHARMEX is based on:

1. In the consent of the client, potential client and/or user to the treatment described in this Privacy Policy.

1. In compliance with the provision of CHARMEX products requested by the client, potential client and/or user.

CHARMEX undertakes that the files with personal data and the data communicated by their owner will be used for specific and concrete purposes, especially for:

1. Management of the contractual and extra-contractual relationship with the company.

1. Offering new products, services, promotions and promotional campaigns.

1. Sending commercial advertising, news or periodic information.

1. Management of incidents.

1. Possibility of maintaining the commercial relationship with you and carrying out our professional activity with the greatest effectiveness.

1. Use your data as a communication channel with you if necessary.

1. Manage the purchase of products, commissioned projects and/or services offered by you and deliver the contracted products.

1. Carry out administrative and maintenance tasks of the services contracted by you.

1. Respond to your queries or requests

1. Proceed with the collection and billing of the products and projects contracted and/or acquired by you.

1. Contact you to manage our services or to offer you different promotions through any means (telephone, email, fax, SMS).

CHARMEX undertakes to communicate in writing and in a reliable manner to the user, any extension, modification or extension of the purposes and uses that will be given to the automated processing of the data provided by the user.

5. To whom we communicate your data

In order to offer the appropriate Service to the Client and manage the relationship with it, CHARMEX contracts the provision of services from certain companies that, upon compliance with the legally required requirements, can be provided with access to their personal data solely for the purposes to be able to provide the Service.

Your personal data may be communicated to third parties, by way of example and not limitation, to the following service providers: “Transportation and delivery services of the purchased products; “BackOffice” services; administrative services; legal activities services; computer Services."

The communication of your data will be carried out whenever this communication responds to a need for the development, compliance with the obligations of CHARMEX and is limited to this purpose, is necessary to maintain our business relationship with you, as well as is mandatory, according to the cases.

In this way, your personal data may be communicated to third parties without your consent, provided that this communication responds to a need for the development, compliance and control of the professional relationship, and is limited to this purpose. The data may be communicated:

• To our banking entity for the collection of our invoices and verification of guarantees and bonds

• To the State Tax Administration Agency, for compliance with legal obligations.

• To our industrialists to repair any breakdown in the products or carry out maintenance on them.

• To our lawyers and/or tax and commercial advisors, dedicated to the management of the company's fiscal, commercial and tax obligations.

• Computer services and hosting services and telecommunications networks.

• Information archiving, management and destruction services.

• Transport services.

• Marketing and advertising services.

• Event and conference organization services

• Product repair and maintenance services

• Companies of the Charmex group, among which we highlight the following companies: Charmex SA, Charmex Latinoamérica SAS, Charmex SA, Versons 59 SL.

• Suppliers who request customer reports from us.

Likewise, you are informed that for the correct management of your personal data, CHARMEX uses management platforms. In this sense, the user expressly, unequivocally, freely and voluntarily consents to the communication of data to these platforms located in the United States of America (USA). Specifically, this data will be transferred to the platform: MailChimp and Google Drive . We inform you that these companies are authorized and certified by the Privacy Shield between the USA and the European Economic Area.


CHARMEX undertakes not to transfer or communicate any personal data provided by the user, other than those set out here except for those cases in which it is necessary to improve the quality of the service, as well as all those public and/or private entities. who request your data from us to either provide you with the proper service or to comply with the Law and/or to comply with the administrative, police and/or judicial authorities.

CHARMEX will not transfer the personal data of the Users to any third party, other than those set out here, without first having informed and obtained the consent of the Users.

Where applicable, all of them will maintain the same level of protection of your personal data committed to in this PRIVACY POLICY and/or mandatory compliance with regulations on data protection or cybersecurity.

All these purposes are included within the contractual relationship contracted with CHARMEX . The owner of the data authorizes, expressly and unequivocally, freely and voluntarily, the transfer of the data subject to processing in these cases, CHARMEX committing to request, expressly and in writing, a new authorization from the user, in the case of Its transfer may be necessary for other purposes not contemplated in this clause.

Please inform us expressly of your express, free, voluntary and unequivocal intention not to communicate your data to this category of suppliers and/or to receive commercial and advertising information from CHARMEX by checking the corresponding box in the access or registration form or by sending a email to the following address: gdpr@charmex.info or a letter to the following address: Calle Maresme number 103-105, CP 08019, in Barcelona .

6. Sendings of information and commercial communications

CHARMEX informs users who request to receive information that their data will be collected and processed for the purpose of sending them information and news related to our activity and keeping them informed of our activities and/or services, through communication channels (email, postal address, mobile phone) provided.

If you do not wish to receive commercial communications, the User must indicate this in the corresponding tab provided for this purpose.

All our communications will be signed under the CHARMEX logo. If you detect any incident or fraud, please let us know so we can take the necessary measures.

Likewise, we inform you that we will retain your personal data for as long as the service is provided and/or you do not revoke your consent. Once these deadlines have expired, the information will be destroyed securely and with all confidentiality guarantees.

7. Minors

CHARMEX may carry out treatments or provide services to minors under 18 years of age; as long as such services are contracted by their parents or guardians.

CHARMEX does not knowingly collect information from people under 18 years of age, without the express written authorization of the parents and/or guardians of the minors. Likewise, CHARMEX will put in place the pertinent technical means to prevent minors from accessing the services offered by CHARMEX , without the express consent of their parents or guardians.

If CHARMEX detects that a minor is using this website, the services offered by CHARMEX , it will proceed to cancel the information sent and will notify the competent authority or body. To this end, CHARMEX requests the collaboration of all Users, in the sense that, if any User detects the disclosure and/or use of any of this data, they are asked to notify it through the email provided, so that we can proceed as correspond.

8. Transfers of personal data

The Client's personal data will be stored on some CHARMEX servers located within the European Economic Area, so they will not be subject to any transfer outside the European Economic Area.

Likewise, you are informed that for the correct management of your personal data, CHARMEX uses management platforms. In this sense, the user expressly, unequivocally, freely and voluntarily consents to the communication of data to these platforms located in the United States of America (USA). Specifically, this data will be transferred to the platform: MailChimp and Google Drive . We inform you that these companies are authorized and certified by the Privacy Shield between the USA and the European Economic Area.

In the event that you do not want your data to be processed by these companies, please contact us at the following email, gdpr@charmex.info , indicating your express wish that these data not be processed by these companies.

9. Obligation to provide personal data

Unless specifically stated otherwise, all data requested from users in the forms is mandatory. Refusal to provide the mandatory data will mean the impossibility of responding to the specific request and/or provision of the services in question.

Likewise, communication of any modification to the users' personal data will be mandatory, so that the information contained is at all times updated and does not contain errors. In this sense, the user declares that the information and data provided are exact, current and truthful.

10. Period of conservation of personal data

We will keep your personal data for the duration of the contractual relationship or, where appropriate, until you express your wish for us to delete your personal data from our file. From that moment on, CHARMEX will keep your personal data blocked during the legal prescription periods, and in any case, for a period of 10 years due to regulations on the prevention of money laundering and terrorist financing. Once the legal statute of limitations has expired, we will destroy your personal data.

11. Exercise of rights

The client, potential client and/or user can exercise their rights of access, rectification, deletion, limitation of processing, opposition and portability of their personal data, by means of a written communication providing a photocopy of ID addressed to the CONTROLLER in the following email: gdpr@charmex.info

CHARMEX informs users that they have the following rights:

1. Access : Allows the data owner to obtain information about whether CHARMEX is processing personal data that concerns them or not and, if so, the right to obtain information about your personal data undergoing processing.

1. Rectification : Allows you to correct errors and modify data that turns out to be inaccurate or incomplete.

1. Deletion : Allows the data to be deleted and no longer processed by CHARMEX , unless there is a legal obligation to retain it and/or other legitimate reasons for its processing by CHARMEX do not prevail. For example, when personal data is no longer necessary in relation to the purposes for which it was collected, the user may request that this data be deleted without undue delay.

1. Limitation : Under the legally established conditions, it allows the processing of data to be paralyzed, in such a way that CHARMEX prevents its processing in the future, which will only retain it for the exercise or defense of claims.

1. Opposition : In certain circumstances and for reasons related to their particular situation, users may object to the processing of their data. CHARMEX will stop processing the data, except for prevailing legitimate reasons, or the exercise or defense of possible claims.

1. Portability : Allows the interested party to receive their personal data and be able to transmit it directly to another person in charge in a structured format, commonly used and read.

12. Claim before a supervisory authority

The Client is informed that they have the right to file a claim with the Spanish Data Protection Agency ( www.aepd.es ) as a control authority, if they consider that CHARMEX has not processed their personal data in accordance with the applicable regulations. regarding the protection of personal data.

13. Security

CHARMEX undertakes to adopt the security measures of a technical and organizational nature established by regulation that guarantee the security of the Client's personal data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, nature of the stored data and the risks to which they are exposed, all in accordance with the provisions of the applicable regulations.

CHARMEX also guarantees the confidentiality of communications carried out with the user, as well as the due and diligent processing of personal data provided by the user.

CHARMEX undertakes not to reveal any confidential information, nor to inform about any data subject to processing, except in cases where the regulations expressly require it or when they are required by the competent public authorities in accordance with the legal provisions and regulations applicable to the case.

CHARMEX informs that it has adopted all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and/or theft of personal data that the user has provided through the Website.

14. CHARMEX transfer of third party data

In the event that the client, candidate, worker, distributor, supplier, collaborator, potential client, user and/or any other contact communicates personal data of third parties to CHARMEX , the user states that he or she has previously obtained their express and unequivocal consent from the same, which have been obtained legally and with the due authorizations of their legitimate owners and/or agents and under their full responsibility in order to transfer them to CHARMEX . If express consent has not been requested, CHARMEX is not responsible for the claims of these third parties.

Likewise, the client, candidate, worker, distributor, supplier, collaborator, potential client, user and/or any other contact is responsible for updating them and/or for any claim and/or sanction from third parties to CHARMEX for the use of the information provided by the Client of these data of third parties.

15. Changes to our privacy policy

CHARMEX may update this Privacy Policy at any time. An updated version of this Privacy Policy will always be available on the Platform and/or on our platforms. If these changes affect purposes not provided for in this Privacy Policy, we will inform you, with sufficient advance notice, of this further processing by email (to the last address provided), so that, where appropriate, you can exercise the rights you deem appropriate and recognizes the applicable regulations.